The old adage still holds true, “Always put your best foot forward.” Let’s add to that, “Keep your cool.”
As your schedule heats up during this busy tax season, be mindful of keeping your client interactions positive and professional – even with clients that are difficult to deal with.
And try not to complain about anything to your clients – not about taxes, office expenses, the government, nor your competitors. Your clients have problems of their own and aren’t interested in paying you to listen to your problems.
Keep your office neat and orderly, too. A messy office sends the message that you are overworked or disorganized, which might lead clients to think that you are too busy to complete their work for them. It also sends a message to them not to refer new business to you.
So, during this busy time of year, stay focused on your clients. Assure clients of your professionalism, not just through your accounting expertise, but your personal conduct as well. Maintain your best efforts to be perceived in a positive light.